Agent, Customer Service - Centre CDP
Centre CDP Capital
Centre CDP Capital
Permanent - Part Time
Ivanhoé Cambridge is a world-class real estate company that leverages its high-level expertise in all aspects of real estate including investment, development, asset management, leasing and operations, to deliver an optimal return for its investors.
Through its multiple subsidiaries, its assets in more than 20 countries are valued at over Cdn$35 billion as at December 31, 2012. Ivanhoé Cambridge is a real estate subsidiary of the Caisse de dépôt et placement du Québec, one of Canada's leading institutional fund managers.
Specific accountabilities:
Schedule : Monday, Wednesday & Friday - 11h00 am to 7h00 pm
Total of 19 hours/week
The incumbent is responsible for greeting clients and visitors, distributing information and monitoring access to the property: 
  • Closely monitor people (occupants, visitors, etc.) and goods coming into and going out of the building. Advise security staff of any unusual occurrences in this regard.
  • Direct visitors to their destination within the complex.
  • Provide information to visitors about local tourist attractions and events.
  • Ensure that the front desk is neat and orderly at all times.
  • Ensure that the integrity of public spaces is respected at all times. Inform security staff of any unauthorized solicitation, filming or photography; the presence of loiterers on the property; smoking in undesignated areas, etc.
  • Locate access cards not returned to the front desk by contacting the cardholders, visitors or occupants hosting the visitors to whom the cards were issued.
  • Distribute new access cards to occupants of the complex.
  • Ensure that brochures displayed at the front desk are available in sufficient quantities and reorder as necessary.
  • Monitor the video feed from the security cameras located near the front desk.
  • Act as a member of the property’s emergency response team in the event of an incident.
  • Replace absent co-workers (illness, vacation, etc.).
  • Carry out any other related tasks requested by the immediate supervisor or required as part of the job.
Key requirements
  • Secondary V (high school) diploma or equivalent.
  • Two to three years of related experience.
  • Excellent spoken and written French; excellent spoken English.
  • Outgoing, dynamic, customer service–oriented and punctual.
  • Ability to maintain harmonious relations with clients and co-workers.
  • Professional appearance and demeanour.
  • Courteous conduct at all times.
  • Knowledge of Microsoft Office applications.
If you are interested by this challenge, please submit your resume.
A professional and appealing environment!
Ivanhoé Cambridge has been recognized as one of the 100 Best Employers in Canada. We value the importance of human resources, which is why we provide a stimulating professional environment where integrity and respect, the drive to outperform, service excellence, teamwork and innovation are highly valued.