2/21/2013
Guest Services Representative - Southgate Centre
Southgate Centre
Western
Southgate Centre
2013-02-21_868
Salaried

Ivanhoé Cambridge is one of the ten largest real estate companies in the world, with over $30 billion of assets in the shopping centre, office, and multi-residential buildings in 20 countries as at December 31, 2011.  

Headquartered in Montréal, Québec, Ivanhoé Cambridge is the real estate subsidiary of the Caisse de dépôt et placement du Québec, one of Canada's leading institutional fund managers.
 
 
Specific accountabilities:
 
Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."
Committed to providing an exceptional Customer Experience, the Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. 
  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities and comfort tools.
  • Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service at Guest Services Kiosk and as part of the Roaming Ambassador Program.
  • Interact with shoppers and retailers in a courteous and efficient manner.
  • Sell shopping centre gift cards and balance sales to transactions.
  • Project a positive attitude over the telephone and in person.
  • Develop and maintain strong relationships with retailers and educate them about the centre's services.
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services such as parcel carry-out and store escorts.
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
  • Conduct all service functions of the Customer Relations/Guest Services kiosk.
  • Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, Gift with Purchases, special event ticket sales, etc.
  • Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
  • Participate in special projects and assume other duties and responsibilities as assigned.
  
Key requirements
  • High school education.
  • Previous customer service experience preferred.
  • Positive attitude and a strong desire to provide excellent customer service.
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel.
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.
  • Strong written and oral communication skills (multilingualism is an asset).
  • Conflict resolution/management skills.
  • Must be friendly, approachable, proactive and solution focused.
  • Computer skills.
  • Flexible and able to work weekends, nights and holidays.
  • Frequent physical activity such as walking and lifting of items up to 12 kilograms.
  
If you are interested by this challenge, please submit your resume.
 
A professional and appealing environment!
  
Ivanhoé Cambridge has been recognized as one of the 100 Best Employers in Canada. We value the importance of human resources, which is why we provide a stimulating professional environment where integrity and respect, the drive to outperform, service excellence, teamwork and innovation are highly valued.