Guest Services Representative - Mayfair Shopping Centre
Mayfair Shopping Centre
Mayfair Shopping Centre
Permanent - Part Time

Ivanhoé Cambridge is a world-class real estate company that leverages its high-level expertise in all aspects of real estate including investment, development, asset management, leasing and operations, to deliver an optimal return for its investors.

Through its multiple subsidiaries, its assets in more than 20 countries are valued at over Cdn$35 billion as at December 31, 2012. Ivanhoé Cambridge is a real estate subsidiary of the Caisse de dépôt et placement du Québec, one of Canada's leading institutional fund managers.Specific accountabilities:

  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools.
  • Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service.
  • Interact with shoppers and retailers in a courteous and efficient manner.
  • Sell Mayfair gift cards and balance sales at the end of each day.
  • Project a positive attitude over the telephone and in person.
  • Develop and maintain strong relationships with retailers and educate them about the centre's services. 
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services.
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
  • Conduct all service functions of the Mayfair Concierge Desk.
  • Assist the Marketing Director with promotional events in the area, including contest ballot distribution/collection/sorting, Gift with Purchase events, and expenditure tracking of promotional gift cards.
  • Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
  • Participates in special projects and assumes other duties and responsibilities as assigned.
Key requirements
  • High school education.
  • Previous customer service experience preferred.
  • Positive attitude and a strong desire to provide excellent customer service.
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel.
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.
  • Strong written and oral communication skills, multilingual skills a plus.
  • Conflict resolution/management skills.
  • Must be friendly, approachable, proactive and solution focused.
  • Computer skills.
  • Flexible and able to work weekends, nights and holidays
If you are interested by this challenge, please submit your resume.
A professional and appealing environment!
Ivanhoé Cambridge has been recognized as one of the 100 Best Employers in Canada. We value the importance of human resources, which is why we provide a stimulating professional environment where integrity and respect, the drive to outperform, service excellence, teamwork and innovation are highly valued.